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Florida KidCare Health and Dental InsuranceHealth and Dental Insurance

SADM #90 May/Jun 2020

Paula Thaqi, MD, Director, Florida Health Department for Broward County

Dear Parents:

The Broward County, Florida KidCare Outreach Program is currently following the guidelines of the CDC and the Department of Health by practicing “Social Distancing”.

Although the Broward County, KidCare Outreach offices are currently closed, arrangements have been made for all staff to telework out of the offices. The Florida KidCare Outreach Program continues to serve the children of Broward County with application enrollment assistance, account renewal, account verification, application status, sending documents and resolving technical issues that result in retention into the programs. Some new accounts can also be made retroactive from the first day of the month.

We understand this may be a difficult time for some families. If a family’s income has changed, due to the current situation, we will be happy to review the account to determine if there will be an adjustment of the premium payment and assist the family accordingly. In addition to the Broward KidCare Hotline, 954-INSURES (954-467-8737), we currently have additional numbers for families to access:

For Spanish Contact:             For Creole Contact:
Tammy: 954-298-4775              Marnelle: 954-270-8272
Nichole: 954-270-0279             Willene:   954-541-7746
Milly:      954-541-7744             Marie:      954-295-3422
Ada:       954-809-4547

The Florida KidCare Program updated the process of handling accounts as follows:

To ensure affordability of medical care:

Waiver of all costs associated with COVID-19 testing Waiver of copays for most commonly used services through April 30, 2020 (in partnership with Aetna Better Health of Florida, Simply Healthcare Plans and Community Care Plan)

To improve access to care:

Relaxed prior authorizations for hospitals, physicians, home health and durable medical equipment

Broward KidCare and its Partners look forward to ensuring all children of Broward County are covered.

Rebecca Miele, HSPM
Florida KidCare Outreach Program, Manager
Florida Department of Health, Broward County

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